Feature | Old CSAT | New CSAT |
Button type | Single line slider | Smiley, star, text, number |
Point Scale | Upto 7 | Upto 10 |
Scale order | Low to high, high to low | Low to high, high to low |
Rating label | All labels, low and high labels, no labels | All labels, low and high labels, no labels |
Advanced Customization | Not available | Ability to set score range for positive, neutral, negative |
Question response types supported | Short text, long text, rating scale | multichoice, long text, short text, rating scale, yes/no |
Question settings customization | Not available | Available: Make this question mandatory, clone, delete, add question, option settings for multi-select |
Placeholders in questions | Not available | Available: Ticket, Helpdesk, Company, Contact |
Display logic | Not available | Available |
Skip logic | Not available | Available |
Design settings | Not available | Available |
Differences between the old and upgraded CSAT module in Freshdesk Print
Modified on: Tue, 19 Mar, 2024 at 11:28 AM
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