This article provides details about the set of placeholders you can use in your support portal or in the header or footer area.
Placeholder | Return Type | What they mean |
| portal.name | string | Name or Title of the portal |
| portal.language | string | Selected language (English, French etc.) |
| portal.logo_url | url | Default or Custom logo from the portal |
| portal.linkback_url | url | Linkback URL from Freshdesk |
| portal.contact_info | url | Phone number specified in Freshdesk |
| portal.login_url | url | Login URL of the support portal (also available to anonymous users) |
| portal.logout_url | ||
| portal.can_signup_feature | boolean | True or false based on whether signups are allowed or not |
| portal.signup_url | url | Signup URL of the support portal |
| portal.new_ticket_url | url | URL to the new ticket creation page |
| portal.new_topic_url | url | URL to create a new forum topic |
| portal.my_topic_url | ||
| portal.profile_url | url | URL to the profile of a specific user |
| portal.recent_articles | collection of articles | list of recently added articles across the portal |
If you enable Multilingual Support, the following placeholders can be used to customize the portal based on the current language selected. You can read more about multilingual related placeholders here.
| Placeholder | Return Type | What they mean |
| portal.current_language.code | string | Current language selected on the portal |
| portal.current_language.name | string | Current language selected on the portal |
You can read more about placeholders for other categories:
- Managing User Access
- Forums, Access to Solutions
- Accessing Attachments
- Using Snippets for critical behaviour