Getting started with the phone channel

Adding a phone channel to your Freshdesk
Freshdesk provides a phone channel that is powered by Freshcaller. If you're on the Freshdesk Omnichannel plans, you're Freshdesk and Freshcall...
Fri, 18 Jun, 2021 at 6:27 AM
Setting up the Freshcaller integration
The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk.  In this article, we'l...
Fri, 27 May, 2022 at 11:33 AM
What gets synced between your Freshdesk and Freshcaller account on integration?
Once you’ve integrated your Freshdesk account with Freshcaller, you can configure it according to your business needs. In your Freshcaller account, you...
Fri, 18 Jun, 2021 at 6:29 AM
SSL settings while using phone in Chrome browser
When you use your phone in the Chrome browser, you will be prompted to "Allow Microphone" during every call if you have not enabled a secure conn...
Wed, 27 Oct, 2021 at 11:20 AM