Phone channel
Freshdesk provides a phone channel that is powered by Freshcaller. If you're on the Freshdesk Omnichannel plans, you're Freshdesk and Freshcall...
Fri, 18 Jun, 2021 at 6:27 AM
The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. In this article, we'l...
Fri, 27 May, 2022 at 11:33 AM
Once you’ve integrated your Freshdesk account with Freshcaller, you can configure it according to your business needs. In your Freshcaller account, you...
Fri, 18 Jun, 2021 at 6:29 AM
When you use your phone in the Chrome browser, you will be prompted to "Allow Microphone" during every call if you have not enabled a secure conn...
Wed, 27 Oct, 2021 at 11:20 AM
The phone channel in Freshdesk is powered by Freshcaller. With the phone channel, you can make and receive calls directly on Freshdesk and effectively mana...
Wed, 2 Aug, 2023 at 7:47 PM
All the calls to and from the phone channel can be converted to tickets. All your support calls will be accounted for. When you receive a call rega...
Fri, 27 May, 2022 at 11:34 AM
Your agents can have complete flexibility as to when and where they want to take calls. Availability of agent will be shown on the top right corner ...
Tue, 5 Dec, 2017 at 6:42 PM
Administrators can effectively monitor agent activities in the helpdesk using the Agent Availability Dashboard. Accessible through the "Available A...
Mon, 8 Apr, 2024 at 10:50 PM