Complete Guide to the Freshdesk iPad app
The Freshdesk iOS app lets you provide support on the go anytime you want from your iPad. You can resolve issues anytime, even outside working hours at ease...
Thu, 27 Feb, 2020 at 2:55 PM
Once you login to the Freshdesk app, you will see the ticket list. The ticket list view displays the ticket subject and the ticket ID. Along with it, other ...
Thu, 27 Feb, 2020 at 3:25 PM
Settings To access Ticket notifications, go to three-dotted menu > Settings. The users can find the agent name, email ID & URL that has been logg...
Thu, 27 Feb, 2020 at 3:29 PM
Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can ...
Thu, 27 Feb, 2020 at 3:41 PM
Search for tickets, customers/contacts, and knowledge base articles (solutions) across your help desk, in the app. Click on the search icon at the ...
Thu, 27 Feb, 2020 at 3:47 PM
Contact Screen and Contact Lists The Freshdesk app lets you access details about any contact present in your helpdesk by clicking on the contacts icon p...
Thu, 27 Feb, 2020 at 3:59 PM