Working with Legacy Reports in Freshdesk

Reporting features for each plan
Plan Available Reports Filters Graphs link to ticket list? Refresh frequency Export reports Schedule reports Sprout Ticket Volume Trends By dat...
Wed, 8 Jul, 2020 at 5:13 PM
Helpdesk In-depth report - Overview
The Helpdesk In-depth report gives you an overview of your helpdesk system and all the important metrics associated with creating and resolving tickets. Th...
Mon, 3 Oct, 2022 at 6:31 PM
Created tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents, groups and customers Estat...
Fri, 3 Aug, 2018 at 11:39 PM
Resolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers ...
Tue, 10 Oct, 2017 at 3:36 PM
Unresolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Tue, 1 Feb, 2022 at 11:59 PM
Reopened tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and cu...
Tue, 10 Oct, 2017 at 4:27 PM
Average first response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 26 May, 2023 at 4:09 PM
Average response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 26 May, 2023 at 4:10 PM
Average resolution time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan CurrentĀ plan Filters for ag...
Tue, 11 Apr, 2023 at 10:56 AM
Average first assign time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan CurrentĀ plan Filters for agen...
Tue, 11 Apr, 2023 at 10:55 AM