Managing your Knowledge Base
The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses ca...
Wed, 7 Feb, 2024 at 11:59 AM
When you are creating an article, multiple reviews and updates based on feedback are almost inevitable before publishing your article. Creating checkpoints ...
Fri, 6 Mar, 2020 at 12:37 PM
The knowledge base dashboard enables managers and agents to understand the status of all the articles in the knowledge base at a quick glance. This can help...
Mon, 3 Oct, 2022 at 5:39 PM