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Solution home
Self Service Setup
Populating your Knowledge Base
10
Setting up your Knowledge Base
Optimizing your solution articles for search engines
Collaborate with your team to set up your Knowledge Base
Helping customers help themselves
Converting agent replies to Solution Articles
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Managing your Knowledge Base
12
Content Management: Receiving feedback on an article
Content Management: Article Analytics
Restructuring your Knowledge Base
Automatic Sitemap Generation
Deleting an article, folder or category
View all 12
Using community forums
6
Building your Community with Forums in Freshdesk
Setting up your Community Forums
Different forum types and what they do
Forum moderation and advanced spam protection
How to follow topics and forums in the community?
View all 6
Multilingual Knowledge Base
2
Setting up a Multilingual Knowledge Base
Managing multilingual knowledge base using article status
Working with Approval workflow
3
How to use the approval workflow to collaborate with your team
Customizing roles of agents using the Knowledge base
Understanding the flow of article status during an approval process