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Ticket Forms & Fields

I have a question about To-Do lists - will the to do list I created on a ticket be available on the other agent's dashboard?
To do lists are for all of us to track our work and set deadlines for ourselves. When you add a to-do inside a ticket that you are working on, this to- do l...
Wed, 5 Jul, 2017 at 7:57 PM
Is it possible to make a field visible in one portal and hide it on another portal?
Currently, there is no direct option to make such a variation. However, this can be achieved using "portal customization" feature which is avail...
Wed, 12 Jul, 2017 at 4:07 PM
How to hide priority field for the agent?
Navigate to Admin > Support Operations > Apps > Click on Get more apps and search for the app 'Hide/Disable ticket fields'. Once it is inst...
Tue, 29 Aug, 2023 at 5:45 PM
How to add additional ticket fields to the ticket form?
The ticket form helps capture the data you need from the customer when they submit a ticket. You can customize your Ticket Form to include the right ticket ...
Fri, 25 Jun, 2021 at 7:33 PM