Multiple Products
Freshdesk lets you support multiple products by creating dedicated portals for each product. Any ticket created from these multiple product portals would co...
Tue, 25 Jul, 2017 at 2:15 AM
Multiple products let you set up separate support portals for each of your products, giving each of them a separate platform and a unique URL.
Also...
Thu, 13 Jul, 2017 at 6:07 PM
The Multiple Products feature is available from the Estate Plan onwards in Freshdesk. To set up a new product, please navigate to Admin > Support Op...
Fri, 25 Jun, 2021 at 9:42 PM
Under Admin > Channels > Portals > Edit(corresponding to the portal name), you would have the option to provide the Portal URL. Here, you could pro...
Fri, 25 Jun, 2021 at 9:44 PM
Yes, please navigate to Admin > Channels > Email. Here, you could see the list of support email addresses that could be associated with the products ...
Fri, 25 Jun, 2021 at 9:45 PM
For each portal on your account, you would have one dedicated primary email address associated with it. The main portal will have a similar primary support ...
Tue, 25 Jul, 2017 at 1:57 AM
Multiple portals will look like two different websites from the customers' point of view. Once a customer is signed up on a portal, he/she can use...
Fri, 25 Jun, 2021 at 9:48 PM
Yes, agents can be provided with access to view different products, and SLAs can be shared between different products as well. Please navigate to Admi...
Fri, 25 Jun, 2021 at 9:49 PM
Please navigate to Admin > Workflows > SLA Policies > click on Edit next to a new SLA policy. Inside this page, you would find the option ...
Fri, 25 Jun, 2021 at 9:49 PM
While creating multiple products, you could set a distinct branding for tickets created through emails. You could have this done by setting up a dedicated s...
Fri, 25 Jun, 2021 at 9:50 PM