Arcade & Gamification
Every ticket that an agent handles/resolves can help him/her gain points. The number of points to be awarded to agents can be set by the Admin under Admi...
Sat, 26 Jun, 2021 at 3:33 AM
To reset the points for all the agents, kindly navigate to Admin > Agent Productivity > Arcade and choose the Reset button next to the Enable option. ...
Sat, 26 Jun, 2021 at 3:34 AM
To create custom quests, please navigate to Admin > Agent Productivity > Arcade > Quests and choose to either edit the default quests or add new on...
Sat, 26 Jun, 2021 at 3:34 AM
You can override the system and manually set the level of the agent under Admin > Team > Agents > Edit (next to the agent's name) and set the ...
Sat, 26 Jun, 2021 at 3:35 AM
As of now, agents won't receive a notification on completion of a quest. However, they could always navigate to their agent profile and view the badges ...
Fri, 21 Jul, 2017 at 7:24 PM
The leaderboard is a back-end operation and, as such, takes a while to be updated. There will be a delay in updating points, based on the queue. You ca...
Sun, 4 Feb, 2018 at 11:41 PM
If the actions that led to you achieving the quest in the first place were later canceled or nullified, the points awarded for the quest will be retracted a...
Mon, 24 Jul, 2017 at 10:11 PM