Freshworks Partner

As per the integration, the latest 200 messages would only be included in the text of the ticket.  The text content only from conversations will be incl...

You can integrate Freshdesk with the app called 'Hide/Disable Ticket Fields'.  When there are several irrelevant default and custom Ticket field...

Yes, this is possible- however, please use the following variables for ticket description, last public note, and last private note so that only the text con...

With the Freshmarketer integration, you can now view customer sessions on every ticket generated in Freshdesk. A session replay is a recording of the custom...

You may call the slash command again with the correct token, and the app will override the previously-stored incorrect one.  Please navigate to Admin -&...

This could happen due to the following reasons:  The ticket format or description is incorrect. Ticket creation is done without mandatory fields (prior...

Our Salesforce integration is bi-directional that is, one will able to see and create customer's Freshdesk tickets in their Salesforce contacts list and...

Please check whether you have marked the email address of the contact in the customers' tab as primary on Freshdesk.  If the email address of the co...

Please check the version of Salesforce that you are using. Salesforce has restricted API access, but there's no limitation in Freshdesk as such. So you’...

We load ticket information using visual force pages in Salesforce, and so you'll have to allow cookies from freshdesk.na15.visual.force.com to ensure th...