Agents
The Admin tab contains Account Configuration options for your Freshdesk Account. This tab would be visible only to Agents associated with Admin Role and abo...
Tue, 5 Sep, 2017 at 11:04 AM
If you are not able to view a ticket and if it throws an error that says The ticket is either not there or you don't have permission then the cause can ...
Mon, 17 Dec, 2018 at 3:53 PM
You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Mon, 17 Dec, 2018 at 6:10 PM
Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket ...
Fri, 25 Jun, 2021 at 9:52 PM
In the Free plan you can add up to 10 agents. In the old Sprout plan you can add any number of users. There is no limit on the number of users that can be a...
Wed, 12 Apr, 2023 at 12:18 PM