'Error loading widget' - Error message on Team Dashboards
You will see this error message (shown in screenshot below) on your dashboard as part of the: Live widgets (Scorecard & Bar Chart widgets) - when the ...
Mon, 3 Dec, 2018 at 10:37 AM
How to check the agent's availability for automatic ticket assignment?
In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can m...
Wed, 14 Oct, 2020 at 3:52 PM
Which ticket statuses are considered in the On-Hold count?
All tickets that have SLA-off statuses would be taken into consideration when displaying the 'On-hold' count.
Thu, 13 Dec, 2018 at 3:58 PM
Who can create Team Dashboards?
Only the Admin/ Supervisor will be able to create Team dashboards. To know more about the same you can visit the article.
Wed, 15 Jul, 2020 at 2:07 PM
Is there any limit on the number of team dashboards allowed per account?
An account can have a maximum of 15 team dashboards. And each team dashboard can have the following widgets and respective counts: Scorecards 15 Bar ...
Mon, 11 Jan, 2021 at 2:19 PM
Who can view Team Dashboards?
You can configure who can view the Team Dashboards. This can be set as All agents or Agents in Group and specify the groups that can view the Dashboard. To ...
Thu, 13 Dec, 2018 at 3:59 PM
What are the different types of widgets in Team Dashboards
Different widgets are: Score card Bar Chart Customer Satisfaction Leaderboard Ticket Trends Time Trends SLA Trends To know more about the compl...
Wed, 3 Oct, 2018 at 3:04 PM
Can I edit an announcement in Team Dashboards?
It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead. To know more about Team Dashboard you can check...
Thu, 13 Dec, 2018 at 4:01 PM
Is the Team Dashboard realtime?
The Dashboard would refresh once every 30 seconds for the Score cards and Bar charts (Live widgets). For the Customer Satisfaction and Leaderboard the refre...
Thu, 13 Dec, 2018 at 4:00 PM
Can the Dashboard in Freshdesk be customized?
The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. These widgets are fixed with options to filter by G...
Wed, 22 Jan, 2020 at 1:56 PM