Getting Started with Freshdesk Analytics
With Freshdesk Analytics, leverage your customer support data to craft experiences that wow customers.
Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. It provides insight...
Mon, 15 Apr, 2024 at 4:29 PM
Freshdesk Analytics helps you view, analyze, and share information about your business, identify gaps, and quickly address them. The data in Freshdesk Ana...
Thu, 14 Sep, 2023 at 4:08 PM
Feature Old Plan Current Plan Filtering reports Sprout+ Free+ Filtering widgets Estate+ Pro+ As your support requests increase in number, the am...
Thu, 20 Apr, 2023 at 5:44 PM
Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports so that ...
Mon, 14 Aug, 2023 at 4:48 PM
The data export feature in Freshchat allows you to schedule an export of ticket information, which can come in handy for: Creating daily reports for dash...
Wed, 24 Apr, 2024 at 4:49 PM
Sometimes, narrowing down the dataset is essential to find the root cause of the problem. You can make use of Analytics and drill down on red flags up to th...
Tue, 1 Sep, 2020 at 10:16 AM
TABLE OF CONTENTS What is a metric? How to create custom metrics? Custom metrics functions How to access the metrics you create? Sample Metrics Fres...
Fri, 2 Dec, 2022 at 1:59 PM
TABLE OF CONTENTS Navigation: Create your own Attributes and Group by Sample metrics for you to get started: You can create attributes of your choice...
Thu, 1 Dec, 2022 at 3:25 PM
Interactive Filters as Widgets Filters help you narrow down and focus on the data that you're working with. To make it easier for you to manipulate you...
Wed, 15 Dec, 2021 at 7:23 PM