Getting Started with Freshdesk Analytics

With Freshdesk Analytics, leverage your customer support data to craft experiences that wow customers.

Getting Started with Freshdesk Analytics
Tue, 28 Feb, 2023 at 4:44 PM
Introduction to Analytics
Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. It provides insight...
Mon, 20 May, 2024 at 3:47 PM
Support metrics in Freshdesk Analytics
Freshdesk Analytics helps you view, analyze, and share information about your business, identify gaps, and quickly address them. The data in Freshdesk Ana...
Mon, 20 May, 2024 at 3:41 PM
Filtering reports in Analytics
Feature Old Plan Current Plan Filtering reports Sprout+ Free+ Filtering widgets Estate+ Pro+ As your support requests increase in number, the am...
Thu, 20 Apr, 2023 at 5:44 PM
Scheduling reports in Analytics
Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports to regul...
Mon, 6 May, 2024 at 12:35 PM
Exporting your data in Analytics
The data export feature in Freshchat allows you to schedule an export of ticket information, which can come in handy for: Creating daily reports for dash...
Wed, 24 Apr, 2024 at 4:49 PM
How to apply three-level drill down on widget data
Sometimes, narrowing down the dataset is essential to find the root cause of the problem. You can make use of Analytics and drill down on red flags up to th...
Mon, 13 May, 2024 at 3:07 PM
Creating Custom metrics in Analytics
TABLE OF CONTENTS What is a metric? How to create custom metrics? Custom metrics functions How to access the metrics you create? Sample Metrics F...
Mon, 29 Apr, 2024 at 3:59 PM
Creating Custom Attributes in Analytics
TABLE OF CONTENTS Navigation:  Create your own Attributes and Group by Sample metrics for you to get started: You can create attributes of your cho...
Mon, 29 Apr, 2024 at 3:59 PM
Interactive Filters as Widgets
Interactive Filters as Widgets Filters help you narrow down and focus on the data that you're working with. To make it easier for you to manipulate you...
Wed, 15 Dec, 2021 at 7:23 PM