Working with Custom Reports

Create your own reports unique to your business and get detailed insights on support data.

Custom Reporting – Basics
Note: Learn the basics of Analytics in this video. Find the guide to using Analytics here. As Administrators or Supervisors, you are often restricted to...
Mon, 20 May, 2024 at 4:04 PM
Applying filters at a widget level in Analytics
You can filter reports and widgets using the following criteria: Based on a particular time period or a custom date range, this will help you understand y...
Fri, 26 May, 2023 at 4:14 PM
Applying report filters in custom reports
Report filters are global filters that get applied to all widgets present in the report canvas. This helps save a lot of time and effort. You can filter rep...
Tue, 25 Aug, 2020 at 11:44 AM
Setting up multiple metrics inside a widget
Many a time, you might want to compare multiple metrics to get a deeper dive of how things work. In such situations, you can add metrics that you want to ob...
Wed, 5 May, 2021 at 11:17 AM
Adding group by as a filter in Analytics
Group by is a widget level filter that helps group your data based on a category. For example, the widget named Total tickets grouped by Source gives the nu...
Wed, 18 Dec, 2019 at 11:23 AM
Applying a different date range dimension for a metric
In Freshdesk Analytics, when you apply a date range filter at the report level, the metrics inside every widget will be mapped to a date range dimension by ...
Wed, 18 Dec, 2019 at 11:19 AM
Adding a widget to another report
After you apply the necessary filters to a widget and click Apply, the widget will load and display the data. If you want to add this widget to another repo...
Sun, 15 Dec, 2019 at 11:01 AM
Build your own chart widgets in Analytics
Every widget in the library is unique and so is your use case. You don’t have to select a random widget from the library and change every aspect of it to ma...
Wed, 25 Mar, 2020 at 11:15 AM
Text widgets and widget styling in custom reports
Text widgets and widget styling give you more control over the appearance of custom reports. You can set background color, transparency, border width and mu...
Wed, 25 Mar, 2020 at 11:17 AM
Creating a custom report for your knowledge base
In addition to using the curated reports to track your knowledge base, you can also create your own reports using custom reports. A custom report can consis...
Thu, 7 Jan, 2021 at 2:43 PM