Working with Approval workflow

Explains how the approval process works within the Freshdesk knowledge base

How to use the approval workflow to collaborate with your team
If your content goes through a review process before being published, the approval workflow within the Freshdesk knowledge base really comes in handy. Using...
Thu, 15 Oct, 2020 at 2:40 PM
Customizing roles of agents using the Knowledge base
With the approval workflow now available in the Freshdesk Knowledge base, admins can now provide specific levels of access to agents, based on the part they...
Fri, 18 Jun, 2021 at 1:45 AM
Understanding the flow of article status during an approval process
In the approval workflow of the Freshdesk knowledge base, changes to the article status follow a specific flow when certain actions are performed on an arti...
Thu, 13 Feb, 2020 at 11:53 AM