Working with Approval workflow
Explains how the approval process works within the Freshdesk knowledge base
If your content goes through a review process before being published, the approval workflow within the Freshdesk knowledge base really comes in handy. Using...
Thu, 15 Oct, 2020 at 2:40 PM
With the approval workflow now available in the Freshdesk Knowledge base, admins can now provide specific levels of access to agents, based on the part they...
Fri, 18 Jun, 2021 at 1:45 AM
In the approval workflow of the Freshdesk knowledge base, changes to the article status follow a specific flow when certain actions are performed on an arti...
Thu, 13 Feb, 2020 at 11:53 AM