Average Handling Time

Understanding Average Handling Time
What is Average Handling Time (AHT)? Why is AHT useful? How to set up AHT? How does AHT work? How to use Time Logs and AHT? What is Average Handling...
Fri, 11 Mar, 2022 at 3:21 PM
Configuring Average Handling Time
How to configure average handle time? The Average Handling Time (AHT) lets you view the total time an agent spends resolving each ticket. The AHT stopwatch...
Tue, 12 Jul, 2022 at 4:07 PM
Scheduled exports of events - AHT
This feature is on-demand currently. Please write to support@freshdesk.com if you'd like it enabled for your account. ‚Äč Average Handling Time is the t...
Wed, 2 Aug, 2023 at 11:46 AM