Freshworks Partner

Yes, Facebook posts are real-time. If you have v2 of the Facebook integration enabled, direct messages will be real-time as well.

The authorization can run into trouble under the following scenarios: When you are trying to authorize from your custom/vanity URL. Please try the authori...

Company posts would only be converted to tickets only when an end user/customer adds a comment to the post on Facebook. The post in itself will not be immed...

You can either reply to the post or reply to a particular comment from Freshdesk.  To reply to the post, you would have to use the "Reply" but...

If a Facebook page is removed from Freshdesk, all the tickets which were created from that Facebook page will lose connection to that page. For those ticket...

If you have enabled v2 of the Facebook integration which ensures that the messages are converted to tickets in real time. To change your Facebook integr...

The agent signatures will not be present when replying to a Facebook post because the replies will go from the support handle and not the agents'. Simil...

Yes, it is possible to differentiate between a Facebook direct message and a Facebook post in Freshdesk. Unlike a ticket created via a Facebook post, a lock...

With the Facebook integration, all visitor posts will be converted to tickets automatically once the page is connected with the Freshdesk account. However, ...

For Facebook tickets, it is mandatory that the agents are logged into the portal and that they reply from the portal as well. This ensures that the reply is...