Exploring Curated Reports
Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets resolved within SLA % (Resolution SL...
Fri, 26 May, 2023 at 4:03 PM
With the knowledge base curated reports, admins and agents can get key insights about their article and agent performance so that the content creation pr...
Mon, 3 Oct, 2022 at 5:43 PM
The performance distribution report lets a customer support manager understand how the support operation effort is distributed based on time metrics. Th...
Fri, 16 Jun, 2023 at 5:20 PM
The Agent Performance report summarizes the agents' efforts and performance in the selected time period. You can sort your agents based on various metri...
Mon, 19 Jun, 2023 at 11:35 AM
The Group Performance report summarizes the group's effort and performance in the selected time period. You can sort your agent groups based on various ...
Mon, 19 Jun, 2023 at 12:24 PM
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk Analytics' Time Sheet Summary gives you...
Tue, 30 May, 2023 at 2:29 PM
Recurring SLA violations are often the result of inadequate support processes, ineffective vendor collaboration, lapses in team performance, and so on. With...
Wed, 12 Jun, 2024 at 2:59 PM
The Average Handling Time (AHT) curated report lets you view the total time tracked for all tickets in your helpdesk. Get complete visibility of your team’s...
Fri, 11 Mar, 2022 at 2:23 PM
Freshdesk Analytics' Top Customer Analysis helps you understand which customers have had the most interactions with your agents and lets you see trends ...
Wed, 12 Jun, 2024 at 4:21 PM
Customer satisfaction rating (CSAT rating) is one of the best ways to gauge how your customers feel about your service and support. It refers to the percent...
Tue, 14 Dec, 2021 at 8:53 AM