Exploring Curated Reports
Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.
Customer satisfaction rating (CSAT rating) is one of the best ways to gauge how your customers feel about your service and support. It refers to the percent...
Tue, 14 Dec, 2021 at 8:53 AM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The...
Thu, 27 Apr, 2023 at 4:37 PM
AI agents and human agents often collaborate to resolve customer conversations, but they do so in distinctly different ways. To understand how each contribu...
Mon, 1 Dec, 2025 at 11:39 AM
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cus...
Mon, 3 Jun, 2024 at 12:11 PM