Enable Automatic Ticket Routing
These solutions explain how you can categorize, prioritize and assign incoming tickets using automations in Freshdesk
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Table of contents Overview Types of advanced automatic routing Enabl...
Mon, 30 Mar, 2026 at 9:41 PM
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Table of contents About Omniroute Configure agent load settings Conf...
Mon, 30 Mar, 2026 at 9:40 PM
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Table of contents About Round-robin ticket assignment Examples of Round-...
Tue, 31 Mar, 2026 at 11:29 AM
Applicable Plan Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Table of contents Overview Examples of load-balanced ticket assignment Us...
Mon, 30 Mar, 2026 at 9:48 PM
About Skill-based ticket assignment Examples of skill-based ticket assignment Configure skill rules Create skill Add agents to skills Enable skill-b...
Mon, 1 Dec, 2025 at 10:14 AM
TABLE OF CONTENTS Overview of Queues How do queues work with advanced automatic ticket routing? Configure Queues Example Configuration Scenarios ...
Mon, 1 Dec, 2025 at 10:12 AM
TABLE OF CONTENTS About ticket assignment preferences Choose an assignment order Ticket creation time Response due by time: Resolution by time C...
Thu, 18 Dec, 2025 at 11:42 AM