Enable Automatic Ticket Routing
These solutions explain how you can categorize, prioritize and assign incoming tickets using automations in Freshdesk
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Advanced Automatic Routing (powered by Omniroute) enables you to streaml...
Thu, 18 Dec, 2025 at 10:55 AM
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise About Omniroute Configure agent load settings How to set a default initi...
Thu, 18 Dec, 2025 at 11:43 AM
Applicable Plans: Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise About round-robin ticket assignment Examples of round-robin ticket distri...
Thu, 18 Dec, 2025 at 10:56 AM
Applicable Plan Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise Overview Examples of load-balanced ticket assignment Use case 1: Balanced ...
Thu, 18 Dec, 2025 at 11:41 AM
About Skill-based ticket assignment Examples of skill-based ticket assignment Configure skill rules Create skill Add agents to skills Enable skill-b...
Mon, 1 Dec, 2025 at 10:14 AM
TABLE OF CONTENTS Overview of Queues How do queues work with advanced automatic ticket routing? Configure Queues Example Configuration Scenarios ...
Mon, 1 Dec, 2025 at 10:12 AM
TABLE OF CONTENTS About ticket assignment preferences Choose an assignment order Ticket creation time Response due by time: Resolution by time C...
Thu, 18 Dec, 2025 at 11:42 AM