Freshworks Partner

Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your...

You would be able to set the visibility of Solution folders to Agents alone or to Everyone, which can be used to create an Internal Knowledge Base. ...

With Freshdesk, you can create articles for all your customers, or restrict articles for select user segments. You might want to do this for certain reasons...

Yes, you can have a Folder visible to agents only and and have all the articles added in that folder. By doing so, only the agents will be able to view the ...

You would be able to add all of these articles into the same folder and have the Folder made visible to a specific customer segment.

You could add images to the content of a solution article, as inline images or as downloadable attachments.  To add an inline image, please click on the...

Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshde...

There is no restriction o the number of attachments that are added to articles. But the total attachments size permitted is a cumulative of 100MB.

The multilingual knowledge base is when you can display your solution articles in the languages configured in your helpdesk. Please navigate to Admin > ...

You can create any number of articles in Freshdesk. There is no restriction in the number of articles you create.