Contacts & Companies

How is a contact created in Freshdesk ?
There are multiple ways in which a contact is created in Freshdesk. When a customer submits a ticket he is automatically added as a contact in Freshdesk ...
Fri, 22 Sep, 2017 at 3:18 PM
How many customers can I add to my account?
There is no restriction in Freshdesk regarding the number of customers you could add to your account.  Please navigate to the customers' tab on the ...
Mon, 17 Jul, 2017 at 11:00 PM
How many companies can be associated with a contact
For all account in the Estate and Forest plan you can add upto 300 companies for a single contact.
Thu, 4 Oct, 2018 at 3:39 PM
What is the difference between Customers and Requesters?
Customers in Freshdesk are any contacts who are added to your account, available under the Customers' tab. On the other hand, Requesters are those custo...
Tue, 18 Jul, 2017 at 1:02 AM
Why do I get the error 'User is already taken' when I try to save an email address?
On the classic version of Freshdesk, this error means that the email address you're trying to save is already saved as either a contact or agent in Fres...
Thu, 24 Jun, 2021 at 7:34 PM
How to assign ticket to companies?
When a new contact is linked to a company, the tickets that are raised by that contact will automatically get linked to the Company as well. Once a ticket i...
Wed, 19 Dec, 2018 at 3:40 PM
How can I add a new company in Freshdesk?
There are three primary ways in which a Company can be added in Freshdesk Manually add a company using the 'New Company' option under the Customer...
Fri, 11 May, 2018 at 11:41 AM
Will tickets by hard deleted contacts be marked as Spam?
The tickets that the contact creates in future will not be marked as Spam. The tickets will be considered as valid tickets because Freshdesk would have no r...
Thu, 13 Dec, 2018 at 4:07 PM
How can I onboard my customers into Freshdesk?
This can be done by navigating to Customers-> Contacts and choose the contact and clicking on the send activation email option. This will send a secure l...
Thu, 24 Jun, 2021 at 7:37 PM
How can I change the email address of an existing contact in Freshdesk?
You can edit a contact and add the new email address as a secondary email address. You can then change the new email address to be the primary email address....
Wed, 7 Jun, 2017 at 3:25 AM