Freshworks Partner

Various methods for creating a contact in Freshdesk: 1. Customers submitting tickets are automatically added as contacts. 2. Agents can use Quick Creat...

There is no restriction in Freshdesk regarding the number of customers you could add to your account.  Please navigate to the customers' tab on the ...

For all account in the Estate and Forest plan you can add upto 300 companies for a single contact.

Customers in Freshdesk are any contacts who are added to your account, available under the Customers' tab. On the other hand, Requesters are those custo...

On the classic version of Freshdesk, this error means that the email address you're trying to save is already saved as either a contact or agent in Fres...

When a new contact is linked to a company, the tickets that are raised by that contact will automatically get linked to the Company as well. Once a ticket i...

There are three primary ways in which a Company can be added in Freshdesk Manually add a company using the 'New Company' option under the Customer...

The tickets that the contact creates in future will not be marked as Spam. The tickets will be considered as valid tickets because Freshdesk would have no r...

This can be done by navigating to Customers-> Contacts and choose the contact and clicking on the send activation email option. This will send a secure l...

You can edit a contact and add the new email address as a secondary email address. You can then change the new email address to be the primary email address...