API & Webhooks
A Webhook is a callback to an application or web service that is triggered when a specific event occurs. That means you can set up a Webhook to look for a s...
Tue, 2 Jun, 2020 at 8:38 PM
Note: If your account is on the Sprout plan, the API key and the API functionality will NOT be available. An API key is a unique alphanumeric identifier...
Thu, 20 Feb, 2020 at 11:06 AM
To get information about creating different apps in Freshdesk you can refer to this documentation: https://developers.freshdesk.com/v2/docs/quick-start/
Fri, 14 Dec, 2018 at 11:15 AM
Please visit http://developer.freshdesk.com/api for API documentation.
Thu, 20 Jun, 2019 at 9:20 PM
Yes, you can add inline images to your solution articles using API. Refer to the sample code given below : { "description":"Test Article <...
Fri, 14 Dec, 2018 at 11:15 AM
Note: The per-minute rate limiting is being rolled out in batches. The number of API calls you can make is based on your plan. This limit is applied to ...
Fri, 27 May, 2022 at 11:57 AM
Any webhook you have set up on your Freshdesk - be it in an automation rule, or an external webhooks ( like Zapier or TimeCamp) - will contribute towards a...
Wed, 13 Jan, 2021 at 3:58 PM
Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating. The endpoin...
Fri, 14 Dec, 2018 at 11:17 AM
You could create tickets using API and also simultaneously update ticket fields in the ticket. To create tickets via API from a remote location, you can mak...
Fri, 21 Jul, 2017 at 6:18 PM
Refer this link to get detailed information on creating a contact using API.
Fri, 14 Dec, 2018 at 11:18 AM