API & Webhooks

What are Webhooks?
A Webhook is a callback to an application or web service that is triggered when a specific event occurs. That means you can set up a Webhook to look for a s...
Tue, 2 Jun, 2020 at 8:38 PM
Where can I find my API key?
Note: If your account is on the Sprout plan, the API key and the API functionality will NOT be available. An API key is a unique alphanumeric identifier...
Tue, 30 Apr, 2024 at 6:07 PM
How do I create an app?
To get information about creating different apps in Freshdesk you can refer to this documentation: https://developers.freshdesk.com/v2/docs/quick-start/
Fri, 14 Dec, 2018 at 11:15 AM
Is there any documentation for the APIs on Freshdesk?
Please visit http://developer.freshdesk.com/api for API documentation.
Thu, 20 Jun, 2019 at 9:20 PM
Can I add images to solution articles using API?
Yes, you can add inline images to your solution articles using API. Refer to the sample code given below : { "description":"Test Article <...
Fri, 14 Dec, 2018 at 11:15 AM
What are the rate limits for the API calls to Freshdesk?
Note: The per-minute rate limiting is being rolled out in batches. The number of API calls you can make is based on your plan. This limit is applied to ...
Thu, 14 Mar, 2024 at 2:59 PM
What webhooks will contribute to my rate limit?
Any webhook you have set up on your Freshdesk - be it in an automation rule, or an external webhooks  ( like Zapier or TimeCamp) - will contribute towards a...
Wed, 13 Jan, 2021 at 3:58 PM
Can I add a customer satisfaction survey for a ticket using API?
Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating.  The endpoin...
Fri, 14 Dec, 2018 at 11:17 AM
How do I create a ticket with custom fields using the Freshdesk API?
You could create tickets using API and also simultaneously update ticket fields in the ticket. To create tickets via API from a remote location, you can mak...
Fri, 21 Jul, 2017 at 6:18 PM
How to create a contact using API?
Refer this link to get detailed information on creating a contact using API.
Fri, 14 Dec, 2018 at 11:18 AM