Getting Started with Freshdesk Analytics

With Freshdesk Analytics, leverage your customer support data to craft experiences that wow customers.

Saving reports in Analytics
Feature Old Plan Current Plan Saving reports Blossom+ Growth+ Saving widgets Estate+ Pro+ Reapplying filters to your reports and widgets every ti...
Thu, 20 Apr, 2023 at 5:50 PM
Cookies and Browser settings for Analytics
For the Analytics module to work seamlessly, some specific cookies should be enabled and ensured that they are not blocked by any browser extensions/ firewa...
Thu, 8 Jul, 2021 at 12:48 PM
Coming soon: AI-powered Ticket Forecast
Freshworks Analytics offers AI-powered predictive capabilities in the form of Forecasting for Freshdesk. With Forecasting, you can now see projections for h...
Mon, 7 Nov, 2022 at 7:43 PM
Analytics features for each plan
Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here. Free (Sprout) Growth (Blossom) Pro (Garden/Estate) Enterpri...
Mon, 17 Apr, 2023 at 5:30 PM
An overview of Omnichannel curated reports
Curated reports give you insights into your team’s performance across Freshdesk, Freshcaller, Freshchat.  You can validate performance across channels effor...
Mon, 21 Sep, 2020 at 2:16 PM
Hiding agent-based Analytics (only for German customers)
If you are operating from Germany, you can adhere to German labor laws, which prohibit administrators from accessing performance data of agents under a Germ...
Mon, 31 Jul, 2023 at 2:28 PM