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Helpdesk In-depth report  The Helpdesk In-depth report gives you an overview of your helpdesk system, ticket flow, and the Key Performance Indicators that ...

Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...

To schedule your custom reports and the widgets. Click and open a custom report. Click on the Export icon on the top right corner. Select Schedule Rep...

Yes, you can schedule the widgets of custom reports using the Schedule option. You will be able to choose the Report Schedule date, its frequency, and the e...

The reports and widgets in Analytics have a refresh time of 30 minutes which is standard across all the Freshdesk plans. Hence the widgets/reports cannot be...

The Time period/date range of the Analytics report will be the superset of the time period specified in the widgets associated with the reports. In other...

Yes, when creating a New report in Analytics, you can choose between either creating the report just for yourself or for Everyone. If the latter option is c...

You can create as many custom reports you want in Analytics. There’s no fixed limit.

You can add as many widgets you want in Analytics. There’s no fixed limit.

Analytics in Freshdesk lets you identify problems and keep tabs on all the metrics that matter to you. With Freshdesk Analytics, you can analyze your entire...