FAQs related to Analytics

What is the difference between Helpdesk related reports in Analytics and Reports?
Legacy Reports vs. Analytics: Legacy reports are being deprecated, while analytics replacing legacy reports come with a latency of 30 minutes and cannot b...
Thu, 30 May, 2024 at 4:38 PM
How do I export the report data from Analytics?
Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...
Tue, 25 Jun, 2024 at 5:17 PM
Can I schedule a report in Analytics?
To schedule your custom reports and the widgets. Click and open a custom report. Click on the Export icon on the top right corner. Select Schedule Rep...
Thu, 20 Apr, 2023 at 3:51 PM
Will I be able to schedule report widgets?
Yes, you can schedule the widgets of custom reports using the Schedule option. You will be able to choose the Report Schedule date, its frequency, and the e...
Tue, 22 Oct, 2019 at 9:53 AM
Can the data in reports/widgets be made realtime?
The reports and widgets in Analytics have a refresh time of 30 minutes which is standard across all the Freshdesk plans. Hence the widgets/reports cannot be...
Tue, 22 Oct, 2019 at 9:54 AM
Can I configure widgets with the time period greater than the corresponding report time frame?
The Time period/date range of the Analytics report will be the superset of the time period specified in the widgets associated with the reports. In other...
Tue, 22 Oct, 2019 at 9:54 AM
Can the Reports in Analytics be shared with others in the helpdesk?
Yes, when creating a New report in Analytics, you can choose between either creating the report just for yourself or for Everyone. If the latter option is c...
Tue, 22 Oct, 2019 at 9:55 AM
How many custom reports can I create at the maximum?
You can create as many custom reports you want in Analytics. There’s no fixed limit.
Tue, 22 Oct, 2019 at 9:55 AM
How many widgets can I add to a custom report?
You can add as many widgets you want in Analytics. There’s no fixed limit.
Tue, 22 Oct, 2019 at 9:56 AM
How can I export the ticket activities using Analytics?
Analytics in Freshdesk lets you identify problems and keep tabs on all the metrics that matter to you. With Freshdesk Analytics, you can analyze your entire...
Tue, 6 Jun, 2023 at 11:20 AM