Field Service Management
The Field Service Management module is available on Blossom, Garden, Estate, and Forest plans in Freshdesk. If you are on either of these plans and still ca...
Wed, 22 Jul, 2020 at 9:56 AM
It costs USD 29 per field technician per month. You can add or remove Field Technicians by going to Admin > > Field Service Management > Manage.
Sat, 26 Jun, 2021 at 2:00 AM
Yes, you can use Freshdesk without Field Tech licenses. The Field Service Management module is an add-on created specifically for those organizations which ...
Wed, 11 Mar, 2020 at 5:26 PM
Support tickets from customers are not accessible to field technicians directly; they can only access service tasks or jobs assigned to them by your helpdes...
Wed, 22 Jul, 2020 at 10:00 AM
The login process for all agents in Freshdesk are the same, be it a Freshdesk Support Agent(Full time/ Occasional), or a Field Service Agent.
Wed, 11 Mar, 2020 at 5:34 PM
No, it will not be possible to convert an existing agent into a Field Technician. But you will be able to convert an existing contact into a Field Technicia...
Wed, 11 Mar, 2020 at 5:35 PM
For field agents, you will only be able to choose Ticket Scope, either Groups or Restricted. By default, the field technician will be associated with the Fi...
Wed, 11 Mar, 2020 at 5:36 PM
Yes, In case your helpdesk agents also go out into the field to help customers, you can add them to service groups. This ensures that any service task you...
Wed, 11 Mar, 2020 at 5:57 PM
The scheduling dashboard feature is available on Blossom, Garden, Estate, and Forest plans in Freshdesk. To access the Scheduling Dashboard, Go to Admin ...
Sat, 26 Jun, 2021 at 2:05 AM
Yes, you can create a service task without having to create a support ticket first. Refer to this article for more details.
Thu, 21 Jan, 2021 at 5:41 PM