Exploring Curated Reports
Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.
Freshdesk provides a set of default prebuilt reports for the most common support use cases. You can use these readily available reports to get a 360 view...
Wed, 12 Apr, 2023 at 6:23 PM
The ticket volume trends report helps you understand the overall ticket load of your team. As a supervisor or a support manager, you can make effective deci...
Fri, 26 May, 2023 at 4:07 PM
The Helpdesk Ticket Volume report lets you monitor the ticket volume in your helpdesk and analyze key trends associated with tickets created, resolved, unre...
Fri, 31 Mar, 2023 at 3:04 PM
The Helpdesk performance report in Analytics gives you an overview of your helpdesk performance. This includes the helpdesk average response time, resolutio...
Thu, 27 Apr, 2023 at 4:18 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The Aver...
Fri, 26 May, 2023 at 4:08 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Thu, 27 Apr, 2023 at 4:39 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Fri, 26 May, 2023 at 4:05 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Thu, 27 Apr, 2023 at 4:41 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ First contac...
Fri, 26 May, 2023 at 4:06 PM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets first responded within SLA % (First ...
Fri, 26 May, 2023 at 3:45 PM