Freshworks Partner

This can be done by navigating to Customers-> Contacts and choose the contact and clicking on the send activation email option. This will send a secure l...

Go to Customers > Contacts > choose 'Unverified contacts' from the hamburger menu > check the required contacts click on 'Send activat...

Navigate to Customers-> Contacts -> Click on the hamburger menu and choose Unverified contacts from the list. Use the the check box available to  to e...

Under the Customers tab, when you hover over an unverified contact, you will find an option to 'Send activation email'. Clicking on it will trigger ...

This message is displayed to the users if their account (contact profile) is not verified/activated.  In such a case, please go to Customers > Conta...

When a new contact is linked to a company, the tickets that are raised by that contact will automatically get linked to the Company as well. Once a ticket i...

You can edit a contact and add the new email address as a secondary email address. You can then change the new email address to be the primary email address...

Please navigate to Admin -> Channels -> Portals -> Settings where you could see the user permissions listed for who could submit a new ticket on t...

You can make use of the Time Sheet summary report to get this data. Choose the date and the customer in the filters and export the report from Reports > ...

If you have a list of contacts that you'd like to add to your Freshdesk account, you can easily do so by following these simple steps: Prepare the Con...