Complete Guide to Freshdesk iPhone app
The Freshdesk iOS app lets you provide support on the go anytime you want from your iPhone. You can resolve issues anytime, even outside working hours a...
Tue, 15 Oct, 2019 at 3:07 PM
Once you login to the Freshdesk app, you will see the ticket list. The ticket list view displays the priority (low, medium, high, urgent), status (open,...
Tue, 15 Oct, 2019 at 3:07 PM
Search for tickets, customers/contacts, and knowledgebase articles (solutions) across your help desk, in the app. Click on the icon at the bottom and...
Thu, 27 Apr, 2023 at 4:06 PM
Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can...
Wed, 5 Apr, 2023 at 11:24 AM
Settings To access Ticket notifications, go to your profile icon The users can find the agent name, email ID & URL that has been logged in. ...
Wed, 5 Apr, 2023 at 11:33 AM
Contact Screen and Contact Lists The Freshdesk app lets you access details about any contact present in your helpdesk by clicking on the contacts icon ...
Tue, 15 Oct, 2019 at 3:09 PM
The Freshdesk app supports universal links in iOS versions 9 and greater. When you click on a ticket link in any app, the ticket would open in the Freshd...
Thu, 27 Oct, 2016 at 4:13 PM
1. Can customers use the Freshdesk mobile app to check on their tickets?
No. The Freshdesk mobile app is designed to make it easier agents to hand...
Wed, 6 Jul, 2016 at 1:09 PM
The Freshdesk iOS app has a scorecard widget that displays important information about everyday tickets in your Today view. The widget displays the number o...
Fri, 15 Nov, 2019 at 3:33 PM
You can ensure that every time you access the Freshdesk mobile app, it is authenticated using biometrics/passcode by enabling app lock. Currently, if yo...
Wed, 2 Aug, 2023 at 7:50 PM