Knowledge Base
Once you have populated your knowledge base articles, you can setup your support portal to "auto-suggest" solutions that are in line with a custom...
Sat, 26 Jun, 2021 at 3:10 AM
Even if the Agent is deleted the Articles ported by the Agent would remain in the Account.
Fri, 28 Sep, 2018 at 3:12 PM
You could make the author name to be displayed for each of the Solution Articles, on your Support Portal. To have this done, kindly enable the Show Author...
Mon, 8 May, 2023 at 6:26 PM
You could have different tags, folders or categories for translated articles. To have this done, while editing the translated article, there are a few prop...
Wed, 26 Jul, 2017 at 9:41 PM
You have many customers to whom you extend your services and not all of them would be a verified contact on your portal. This is because you would not be se...
Wed, 19 Jul, 2017 at 11:50 PM
An article has a translation marked in red because the translation has not been updated after making changes to the master version of the article. It woul...
Wed, 26 Jul, 2017 at 8:29 PM
When changes are made to the master article in the Solutions tab, please note that you would find an option to "Mark other Translations as outdated&quo...
Wed, 26 Jul, 2017 at 8:22 PM
We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to support@freshdesk.com with the CSV file of your current Kn...
Thu, 23 Aug, 2018 at 10:43 AM
To delete a category, folder or article, click on the Edit option next to it and then click Delete icon. As a precautionary step, you'd have to type out...
Tue, 25 Jul, 2023 at 4:19 PM
Please navigate to the Solutions tab -> Click on the category and open the article part of the folder. Kindly click on Edit option on the Top right co...
Tue, 5 Nov, 2019 at 3:57 PM