Freshworks Partner

Please navigate to Admin --> Support Operations --> Customer Fields. Under the Contacts tab, scroll down to the Company --> Change. Disable the opt...

Please navigate to Admin -> Channels -> Portals -> Settings where you could see the user permissions listed for who could submit a new ticket on t...

When a contact is deleted we do not permanently purge the contacts. Instead it is moved to the Deleted contacts list on the Customers tab. You can restore t...

You can delete a contact in two ways in Freshdesk: Delete (soft delete) Delete forever(hard delete) Delete (soft delete)  Soft deletion moves th...

Contacts in Freshdesk can be deleted only per page (each page would contain 50 contacts). Once deleted all tickets raised by that contact will be directed t...

In Freshdesk, we never permanently purge the contacts. If you delete a contact, it is still visible under the Deleted contacts list on the Customers tab.  ...

This message is displayed to the users if their account (contact profile) is not verified/activated.  In such a case, please go to Customers > Conta...

Yes, we do have an option to add a profile picture for a contact. When you edit a contact from under the Customers tab, you will see an option on the top lef...

As a recent user of Freshdesk, you would want to bring in all your contacts into the portal and while doing that - you get an error on the customers' ta...

The unverified contacts are the contacts who have not activated their email address or have never logged into Freshdesk. You can resend the activation email...