Freshworks Partner

When you're in the business of providing exceptional customer service, you want to make sure that your user experience is as personal as it can get. So,...

Admins will not be able to set a password for an agent. However, agents can use the 'Forgot password?' option on the login page of the support porta...

Currently, it is not possible to turn off the activation email for agents. You'll need to send the email to the agent so that they can set a password f...

Please check for an email from support@freshworks.com with the subject “Reset Password for your Freshworks Account” in the SPAM or any other folders (Promo...

Please navigate to Admin --> Workflows --> Email notification --> Agent Notification --> and turn on the notification for "New Ticket Creat...

Please send a mail to support@freshdesk.com and we'll add a complimentary day pass to your account.  Kindly note that we do not recommend config...

Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...

Please check the group with which the ticket is associated, and make sure the agent is part of that group. If the agent isn't part of the group, their ...

You can configure a support email address under Admin > Channels > Email and this could be specifically associated with a group.   If the email a...

Once you delete a group from Freshdesk, the group field of the respective tickets would go unassigned which means inside the ticket the group option would b...