Accounts - Plans & Billing

Can day passes be added automatically?
Yes, for customers whose card information is already saved on file there is an auto renewal option in the admin page of the portal. You can go to Admin >...
Sat, 26 Jun, 2021 at 12:31 AM
How do I delete or cancel my account?
Account cancellations can be performed by the Account Administrators of your Freshdesk account, 24 hours before Freshdesk suspends your account and  ...
Tue, 6 Jun, 2023 at 10:31 AM
How can I change the date I am being billed every month?
To change the billing date please write to
Wed, 12 Sep, 2018 at 11:01 AM
How do I extend my Trial with Freshdesk?
Please write to your Account Manager or send in a ticket to requesting for a trial extension. Kindly do mention your account details (UR...
Mon, 24 Jul, 2017 at 9:58 PM
How does the invoicing method of payment work?
Invoicing method of payment is done by bank transfer and PayPal.
Wed, 12 Sep, 2018 at 11:04 AM
How do I activate my Freshdesk Account?
Once you create your account with Freshdesk, you will receive an activation email to the email address given as "Contact Information". This activa...
Mon, 30 Nov, 2020 at 12:45 PM
How to change the name to whom the invoice is addressed to?
Please write to to change the name to whom the invoice is addressed to.
Wed, 12 Sep, 2018 at 11:05 AM
How am I being billed for my current plan with Freshdesk?
The Plans in Freshdesk are priced based on the number of agents added to your account and vary based on the billing cycle you choose.   You could also o...
Tue, 24 Nov, 2020 at 9:56 PM
Can I use Paypal for payment?
Yes, to use this payment option, you should have a PayPal Business account. Our PayPal ID is Please write to for...
Wed, 12 Sep, 2018 at 11:07 AM
How to add agent licenses to Freshdesk?
As an Account Administrator of your Freshdesk account, you can add more agents by purchasing additional agent seats by following the steps below. Navi...
Thu, 28 Mar, 2024 at 5:52 PM