Accounts - Plans & Billing

Where can I see my current plan?
Please navigate to Admin -> Account -> Plans and Billing, and you would be able to see your current plan and the number of agents you're subscrib...
Fri, 25 Jun, 2021 at 10:20 PM
How to switch back to Sprout 2016 plan?
There was a revamp of features and pricing for the plans in Jan 2017 and we will not be able to switch back to the older versions of Freshdesk as they have ...
Tue, 18 Dec, 2018 at 3:56 PM
How to upgrade my plan in Freshdesk?
Subscription upgrades can only be performed by the Account Administrators of your Freshdesk account by following the steps below. Navigate to Admin fro...
Mon, 12 Jun, 2023 at 12:28 PM
Is it possible to change the invoice address?
Please reach out to support/ in order to change the invoice address. Kindly give us the details about the email address to which it has...
Tue, 25 Jul, 2017 at 1:07 AM
Why does Freshdesk ask for credit card information when I click on upgrade?
This means that you're on the old Sprout plan, which is free for 3 agents forever.  If you are looking to add more agents or upgrade to a higher...
Mon, 24 Jul, 2017 at 8:04 PM
How do I export the data in my account?
The account you have with us contains information that you would want a record of and maybe report on in a different tool. For this, please navigate to A...
Fri, 12 Nov, 2021 at 1:05 AM
How do I export my helpdesk data? Go to Admin -> Account -> Account Detai...
Thu, 9 Mar, 2023 at 1:47 PM
I can't find plans and billing menu
The plans and billings would be available under Admin > Accounts. This would only be accessible by the account admin of the account. If you do not see th...
Fri, 25 Jun, 2021 at 10:27 PM
How do I change the details of the primary contact?
Please go to Admin -> Account  -> Account Details  to change the primary contact details listed here. Kindly note that you would be able to make chan...
Fri, 25 Jun, 2021 at 10:27 PM
How can I change the company name in my Freshdesk account?
Please send an email to Freshdesk support ( and we would change your company name from the backend.
Mon, 24 Jul, 2017 at 8:06 PM