Accounts - Plans & Billing
If you're paying through a credit card and the card information is on file, you can switch to a monthly plan by following the steps below. Go to Admin...
Wed, 29 Mar, 2023 at 1:44 PM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. You would s...
Tue, 10 Apr, 2018 at 12:56 PM
The different modes of payments are credit card payments, bank transfer and PayPal.
Wed, 12 Sep, 2018 at 11:11 AM
This would be because of authorization failure from your bank, during the transaction. Please contact your bank to request them to allow the payment, which ...
Mon, 24 Jul, 2017 at 10:10 PM
To update your credit card details in your Freshdesk account, Go to Admin > Account > Plans and Billings. Click on 'Proceed to payment' und...
Mon, 7 Aug, 2023 at 3:30 PM
Recently, we revised our Freshdesk plans and revamped the pricing structure as well. The website talks about the "new sprout" which offers unlimit...
Mon, 6 Nov, 2017 at 7:14 PM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. The portal...
Tue, 18 Dec, 2018 at 5:34 PM
You could add your credit card details within Freshdesk, under Admin > Account > Plans & Billing > Choose Plan > Proceed to payment. Once th...
Sat, 26 Jun, 2021 at 12:50 AM
Proration is done for the calculation of charges for the newly subscribed items (plans, agent seats or add-ons) for the remaining portion of the current bi...
Mon, 23 Nov, 2020 at 9:06 PM
Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales...
Tue, 18 Dec, 2018 at 5:38 PM