Accounts - Plans & Billing

Where do I update my credit card information within Freshdesk?
You could add your credit card details within Freshdesk, under Admin > Account > Plans & Billing > Choose Plan > Proceed to payment. Once th...
Sat, 26 Jun, 2021 at 12:50 AM
What are prorated charges?
Proration is done for the calculation of charges for the newly subscribed items (plans, agent seats or add-ons) for the remaining portion of the current bi...
Mon, 23 Nov, 2020 at 9:06 PM
Does the subscription charges include tax?
Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales...
Tue, 18 Dec, 2018 at 5:38 PM
I'm looking for the reseller of your product
You can find our Resellers across the globe here https://www.freshworks.com/company/partners/find-partners/
Tue, 11 Apr, 2023 at 4:57 PM
You cannot subscribe to a lesser number of agents. Please delete some agents and try again.
This is because you already have a specific amount of full-time agents and only if one of them is made an occasional agent (who would log in using day passe...
Sat, 26 Jun, 2021 at 12:52 AM
Is it possible to have an account with one user?
Yes, you can purchase just one agent seat and make use of the features of Freshdesk.
Wed, 19 Dec, 2018 at 2:44 PM
Is it possible to have multiple plans in one account?
You can choose only one plan for an account and use its features.
Tue, 11 Apr, 2023 at 4:58 PM
If I switch to a free plan will I lose my vanity domain url?
The feature to add a vanity URL is available only from the Blossom plan and therefore if the account is downgraded to the Sprout plan, you will not be able t...
Mon, 19 Nov, 2018 at 2:11 PM
On which package is the Facebook integration available?
Facebook integration is available from the Free/Sprout plan where you can integrate only one Facebook page. From the Blossom/Growth plan you can integrate m...
Tue, 11 Apr, 2023 at 5:04 PM
How do I transfer my trial to the free plan?
Go to Admin > Account > Plans and billings > change the plan to Free.
Mon, 25 Apr, 2022 at 5:29 PM