Accounts - Plans & Billing
The invoices will be sent to the billing contact on file by default which would be the account admin who created the Freshdesk account. You can write to bil...
Tue, 18 Dec, 2018 at 4:15 PM
The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the ...
Fri, 21 Jul, 2023 at 2:02 PM
The new subscription charges for the subsisting period would be charged on pro-rated basis and your credit card will be charged automatically. If payments f...
Tue, 18 Dec, 2018 at 4:16 PM
Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...
Tue, 6 Jun, 2023 at 10:07 AM
Yes, for customers whose card information is already saved on file there is an auto renewal option in the admin page of the portal. You can go to Admin >...
Sat, 26 Jun, 2021 at 12:31 AM
Account cancellations can be requested by the Account Administrators of your Freshdesk account: 24 hours before Freshdesk suspends your account and ...
Wed, 11 Sep, 2024 at 2:47 PM
To change the billing date please write to billing@freshworks.com.
Wed, 12 Sep, 2018 at 11:01 AM
Please write to your Account Manager or send in a ticket to sales@freshdesk.com requesting for a trial extension. Kindly do mention your account details (UR...
Mon, 24 Jul, 2017 at 9:58 PM
Invoicing method of payment is done by bank transfer and PayPal.
Wed, 12 Sep, 2018 at 11:04 AM
Once you create your account with Freshdesk, you will receive an activation email to the email address given as "Contact Information". This activa...
Mon, 30 Nov, 2020 at 12:45 PM