Freshworks Partner

As of now, only Supervisors and Admins will be able to access the reporting suite. Customers could generate manual reports using the 'Export' tab...

Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...

Yes, for customers whose card information is already saved on file there is an auto renewal option in the admin page of the portal. You can go to Admin >...

Account cancellations can be requested by the Account Administrators of your Freshdesk account.  Once we receive your cancellation request, Freshdesk p...

To change the billing date please write to billing@freshworks.com.

Once you create your account with Freshdesk, you will receive an activation email to the email address given as "Contact Information". This activa...

Please write to billing@freshworks.com to change the name to whom the invoice is addressed to.

Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. You would s...

This would be because of authorization failure from your bank, during the transaction. Please contact your bank to request them to allow the payment, which ...

Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal.  The portal...