Accounts - Plans & Billing
Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...
Tue, 6 Jun, 2023 at 10:07 AM
Yes, for customers whose card information is already saved on file there is an auto renewal option in the admin page of the portal. You can go to Admin >...
Sat, 26 Jun, 2021 at 12:31 AM
Account cancellations can be requested by the Account Administrators of your Freshdesk account. Once we receive your cancellation request, Freshdesk p...
Fri, 4 Apr, 2025 at 6:46 PM
Once you create your account with Freshdesk, you will receive an activation email to the email address given as "Contact Information". This activa...
Mon, 30 Nov, 2020 at 12:45 PM
Please write to billing@freshworks.com to change the name to whom the invoice is addressed to.
Wed, 12 Sep, 2018 at 11:05 AM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. You would s...
Tue, 10 Apr, 2018 at 12:56 PM
This would be because of authorization failure from your bank, during the transaction. Please contact your bank to request them to allow the payment, which ...
Mon, 24 Jul, 2017 at 10:10 PM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. The portal...
Tue, 18 Dec, 2018 at 5:34 PM
Proration is done for the calculation of charges for the newly subscribed items (plans, agent seats or add-ons) for the remaining portion of the current bi...
Mon, 23 Nov, 2020 at 9:06 PM
You can find our Resellers across the globe here https://www.freshworks.com/company/partners/find-partners/
Tue, 11 Apr, 2023 at 4:57 PM