Accounts - Plans & Billing
Account administrators (your role on the portal) would be able to download their Freshdesk account invoices from within the helpdesk. Please navigate to...
Fri, 25 Jun, 2021 at 10:50 PM
Please note that you could have only one primary email address listed in the Account under Admin -> Account Details for receiving invoices from your acc...
Fri, 25 Jun, 2021 at 10:51 PM
Refer to the article to know more about Freshcaller call rates.
Tue, 18 Dec, 2018 at 4:07 PM
You can become of our resellers and can sign up for it from https://www.freshworks.com/company/partners/
Mon, 10 Dec, 2018 at 3:53 PM
When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try ...
Sat, 26 Jun, 2021 at 12:21 AM
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...
Tue, 6 Jun, 2023 at 10:27 AM
To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...
Mon, 24 Jul, 2017 at 9:21 PM
New agents can be added only if the payment mode is online, that is, if the credit card information on file is valid for payment. If you are paying offline,...
Tue, 18 Dec, 2018 at 4:13 PM
To change your billing currency, please send an email to [email protected]. However if your account is on a trial period, then you can change your curr...
Sat, 26 Jun, 2021 at 12:22 AM
As of now, only Supervisors and Admins will be able to access the reporting suite. Customers could generate manual reports using the 'Export' tab...
Mon, 24 Jul, 2017 at 9:47 PM