Accounts - Plans & Billing

How do I get an invoice for my account?
Here are some simple steps to help you get your account invoice: 1. Access your Account Details:  To access your account details, you need to have the A...
Thu, 21 Dec, 2023 at 7:02 PM
Where can I download invoices for my account?
Account administrators (your role on the portal) would be able to download their Freshdesk account invoices from within the helpdesk.  Please navigate to...
Fri, 25 Jun, 2021 at 10:50 PM
Can I get invoices on more than one email address?
Please note that you could have only one primary email address listed in the Account under Admin -> Account Details for receiving invoices from your acc...
Fri, 25 Jun, 2021 at 10:51 PM
What are the charges for call?
Refer to the article to know more about Freshcaller call rates. 
Tue, 18 Dec, 2018 at 4:07 PM
How do I promote and sell Freshdesk?
You can become of our resellers and can sign up for it from https://www.freshworks.com/company/partners/
Mon, 10 Dec, 2018 at 3:53 PM
Why am I unable to unzip or open the XML file?
When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try ...
Sat, 26 Jun, 2021 at 12:21 AM
What are the best practices to delete an agent without losing their ticket details?
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...
Tue, 6 Jun, 2023 at 10:27 AM
How can I find out the number of day passes used by an occasional agent?
To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...
Mon, 24 Jul, 2017 at 9:21 PM
Why am I not able to add new agent seats?
New agents can be added only if the payment mode is online, that is, if the credit card information on file is valid for payment. If you are paying offline,...
Tue, 18 Dec, 2018 at 4:13 PM
How to change my billing currency?
To change your billing currency, please send an email to billing@freshworks.com. However if your account is on a trial period, then you can change your curr...
Sat, 26 Jun, 2021 at 12:22 AM