Accounts - Plans & Billing
Please write to billing@freshworks.com to change the name to whom the invoice is addressed to.
Wed, 12 Sep, 2018 at 11:05 AM
The Plans in Freshdesk are priced based on the number of agents added to your account and vary based on the billing cycle you choose. You could also o...
Tue, 24 Nov, 2020 at 9:56 PM
Yes, to use this payment option, you should have a PayPal Business account. Our PayPal ID is paypal@freshdesk.com. Please write to billing@freshworks.com for...
Wed, 12 Sep, 2018 at 11:07 AM
As an Account Administrator of your Freshdesk account, you can add more agents by purchasing additional agent seats by following the steps below. Navi...
Thu, 28 Mar, 2024 at 5:52 PM
If you're paying through a credit card and the card information is on file, you can switch to a monthly plan by following the steps below. Go to Admin...
Wed, 29 Mar, 2023 at 1:44 PM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. You would s...
Tue, 10 Apr, 2018 at 12:56 PM
The different modes of payments are credit card payments, bank transfer and PayPal.
Wed, 12 Sep, 2018 at 11:11 AM
This would be because of authorization failure from your bank, during the transaction. Please contact your bank to request them to allow the payment, which ...
Mon, 24 Jul, 2017 at 10:10 PM
To update your credit card details in your Freshdesk account, Go to Admin > Account > Plans and Billings. Click on 'Proceed to payment' und...
Mon, 7 Aug, 2023 at 3:30 PM
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. The portal...
Tue, 18 Dec, 2018 at 5:34 PM