Accounts - Plans & Billing
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. The portal...
Tue, 18 Dec, 2018 at 5:34 PM
You could add your credit card details within Freshdesk, under Admin > Account > Plans & Billing > Choose Plan > Proceed to payment. Once th...
Sat, 26 Jun, 2021 at 12:50 AM
Proration is done for the calculation of charges for the newly subscribed items (plans, agent seats or add-ons) for the remaining portion of the current bi...
Mon, 23 Nov, 2020 at 9:06 PM
Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales...
Tue, 18 Dec, 2018 at 5:38 PM
You can find our Resellers across the globe here https://www.freshworks.com/company/partners/find-partners/
Tue, 11 Apr, 2023 at 4:57 PM
This is because you already have a specific amount of full-time agents and only if one of them is made an occasional agent (who would log in using day passe...
Sat, 26 Jun, 2021 at 12:52 AM
Yes, you can purchase just one agent seat and make use of the features of Freshdesk.
Wed, 19 Dec, 2018 at 2:44 PM
You can choose only one plan for an account and use its features.
Tue, 11 Apr, 2023 at 4:58 PM
The feature to add a vanity URL is available only from the Blossom plan and therefore if the account is downgraded to the Sprout plan, you will not be able t...
Mon, 19 Nov, 2018 at 2:11 PM
Facebook integration is available from the Free/Sprout plan where you can integrate only one Facebook page. From the Blossom/Growth plan you can integrate m...
Tue, 11 Apr, 2023 at 5:04 PM