Accounts - Plans & Billing
The account you have with us contains information that you would want a record of and maybe report on in a different tool. For this, please navigate to A...
Fri, 12 Nov, 2021 at 1:05 AM
https://www.youtube.com/watch?v=DTa_LDg8vng&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=11 Go to Admin -> Account -> Account Detai...
Thu, 9 Mar, 2023 at 1:47 PM
Please send an email to Freshdesk support (support@freshdesk.com) and we would change your company name from the backend.
Mon, 24 Jul, 2017 at 8:06 PM
To change your billing currency, please send an email to billing@freshworks.com. However if your account is on a trial period, then you can change your curr...
Wed, 21 Jan, 2026 at 9:32 PM
When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try ...
Sat, 26 Jun, 2021 at 12:21 AM
Refer to the article to know more about Freshcaller call rates.
Tue, 18 Dec, 2018 at 4:07 PM
Please go to Admin -> Account -> Account Details to change the primary contact details listed here. Kindly note that you would be able to make chan...
Fri, 25 Jun, 2021 at 10:27 PM
The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the ...
Fri, 21 Jul, 2023 at 2:02 PM
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...
Tue, 6 Jun, 2023 at 10:27 AM
To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...
Mon, 24 Jul, 2017 at 9:21 PM