Accounts - Plans & Billing

I'm looking for the reseller of your product
You can find our Resellers across the globe here
Tue, 11 Apr, 2023 at 4:57 PM
You cannot subscribe to a lesser number of agents. Please delete some agents and try again.
This is because you already have a specific amount of full-time agents and only if one of them is made an occasional agent (who would log in using day passe...
Sat, 26 Jun, 2021 at 12:52 AM
Is it possible to have an account with one user?
Yes, you can purchase just one agent seat and make use of the features of Freshdesk.
Wed, 19 Dec, 2018 at 2:44 PM
Is it possible to have multiple plans in one account?
You can choose only one plan for an account and use its features.
Tue, 11 Apr, 2023 at 4:58 PM
Does Freshdesk have a permanently free option?
Yes, Freshdesk has a plan named 'Free' (old plan is called Sprout) which is forever free. But it comes with limited features and functionalities. Pl...
Tue, 11 Apr, 2023 at 5:00 PM
If I switch to a free plan will I lose my vanity domain url?
The feature to add a vanity URL is available only from the Blossom plan and therefore if the account is downgraded to the Sprout plan, you will not be able t...
Mon, 19 Nov, 2018 at 2:11 PM
On which package is the Facebook integration available?
Facebook integration is available from the Free/Sprout plan where you can integrate only one Facebook page. From the Blossom/Growth plan you can integrate m...
Tue, 11 Apr, 2023 at 5:04 PM
How do I transfer my trial to the free plan?
Go to Admin > Account > Plans and billings > change the plan to Free.
Mon, 25 Apr, 2022 at 5:29 PM
Why am I not able to see Apps in the Sprout plan?
We recently revised the plans and pricing for Freshdesk and in the new one, the Free/Sprout plan doesn't support apps. Here is the link to the features ...
Tue, 11 Apr, 2023 at 5:06 PM
What is the difference between the old Sprout and new Sprout plans?
There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.  Features Sprout Plan Old Sprout Plan Age...
Fri, 26 May, 2023 at 3:58 PM