Agents
Occasional agents are required on the portal to follow a certain process or be notified of a few issues. These updates or email notifications would come int...
Wed, 7 Jun, 2017 at 5:41 PM
An agent role would change as time progresses while working on your Helpdesk. You sometimes would have the necessity to change a concerned agent from full t...
Fri, 25 Jun, 2021 at 9:43 PM
The API key for an agent - full time or occasional is available in the profile settings which can be accessed by clicking on the profile icon that gives you...
Wed, 7 Jun, 2017 at 6:12 PM
The Admin tab contains Account Configuration options for your Freshdesk Account. This tab would be visible only to Agents associated with Admin Role and abo...
Tue, 5 Sep, 2017 at 11:04 AM
As an Organization Administrator, you can change other agents’ names by following the steps below, Navigate to the bottom left corner of your Freshdesk a...
Wed, 29 Nov, 2023 at 11:46 AM
If you are getting an error Email has already been taken View User, then click on View User which would redirect you to the contact's profile. This ind...
Mon, 17 Dec, 2018 at 3:50 PM
If you are not able to view a ticket and if it throws an error that says The ticket is either not there or you don't have permission then the cause can ...
Mon, 17 Dec, 2018 at 3:53 PM
You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Mon, 17 Dec, 2018 at 6:10 PM
As an admin, if you want to have a common signature for all ticket replies, click on Admin > Workflows > Email notifications > Templates > Agent...
Tue, 30 Apr, 2024 at 3:11 PM
Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket ...
Fri, 25 Jun, 2021 at 9:52 PM