Freshworks Partner

You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...

When a ticket is created, you could send automated emails to agents on your account notifying about the ticket creation. This notification email could be co...

The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workfl...

Apart from the default New ticket email notification, there might a Ticket creation automation rule that's sending an email every time a new ticket is c...

To turn off this sign up email from being sent to the requesters, please go to Admin --> Workflows --> Email Notifications --> Requestor notificati...

Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...

To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notificatio...

There could be instances where you would like to close specific tickets without notifying the requester that the ticket was closed.  In such cases, you ...

SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...

Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...