Freshdesk Omnichannel

Features specific to Omnichannel

Centralized Omnichannel agent management
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:33 PM
Overview of Omnichannel Availability dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:34 PM
How to use the Omnichannel dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:34 PM
An overview of Omnichannel analytics
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Holidays
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Knowledge Base
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Team Dashboards
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:36 PM
What are Omnichannel Groups?
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:36 PM
Omnichannel Business Hours
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:43 PM
What is Omnichannel Custom Agent Status
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:37 PM