Freshdesk Omnichannel

Features specific to Omnichannel

Centralized Omnichannel agent management
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:33 PM
Overview of Omnichannel Availability dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:34 PM
How to use the Omnichannel dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:34 PM
An overview of Omnichannel analytics
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Holidays
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Knowledge Base
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:35 PM
Omnichannel Team Dashboards
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:36 PM
What are Omnichannel Groups?
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:36 PM
Omnichannel Business Hours
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Thu, 10 Aug, 2023 at 4:43 PM
What is Omnichannel Custom Agent Status
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cu...
Wed, 22 May, 2024 at 4:08 PM