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New support ticket
Check ticket status
Solution home
Agent Experience
Ticket Management
3
Understand the Ticket List View
Understand the Ticket Details View
How to Process a Ticket
Agent Efficiency
5
How to Track Time on a Ticket
How to Prevent Reply Clashes
Perform Macro Actions with Scenarios
Keyboard Shortcuts in Freshdesk
Work Faster with Focus mode in Freshdesk
Ticket properties and actions
2
Viewing Ticket Activity History
Driving additional context with Requester Info
Responding to a ticket
3
Annotate Images in Freshdesk
Know your customer journey
Give your team more context with the Summary feature
Sharing work in progress on a ticket
1
Providing public ticket links for easy access