Accounts - Plans & Billing
Please navigate to Admin -> Account -> Plans and Billing, and you would be able to see your current plan and the number of agents you're subscrib...
Fri, 25 Jun, 2021 at 10:20 PM
There was a revamp of features and pricing for the plans in Jan 2017 and we will not be able to switch back to the older versions of Freshdesk as they have ...
Tue, 18 Dec, 2018 at 3:56 PM
Subscription upgrades can only be performed by the Account Administrators of your Freshdesk account by following the steps below. Navigate to Admin fro...
Mon, 12 Jun, 2023 at 12:28 PM
Please reach out to support/billing@freshdesk.com in order to change the invoice address. Kindly give us the details about the email address to which it has...
Tue, 25 Jul, 2017 at 1:07 AM
This means that you're on the old Sprout plan, which is free for 3 agents forever.
If you are looking to add more agents or upgrade to a higher...
Mon, 24 Jul, 2017 at 8:04 PM
The account you have with us contains information that you would want a record of and maybe report on in a different tool. For this, please navigate to A...
Fri, 12 Nov, 2021 at 1:05 AM
https://www.youtube.com/watch?v=DTa_LDg8vng&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=11 Go to Admin -> Account -> Account Detai...
Thu, 9 Mar, 2023 at 1:47 PM
The plans and billings would be available under Admin > Accounts. This would only be accessible by the account admin of the account. If you do not see th...
Fri, 25 Jun, 2021 at 10:27 PM
Please go to Admin -> Account -> Account Details to change the primary contact details listed here. Kindly note that you would be able to make chan...
Fri, 25 Jun, 2021 at 10:27 PM
Please send an email to Freshdesk support (support@freshdesk.com) and we would change your company name from the backend.
Mon, 24 Jul, 2017 at 8:06 PM