Ticketing Workflow

What is a Requester Widget?
Requester Widget is a part of the ticket details page. This section would contain Requester Information such as Requester Name, Email Address, Company Name ...
Tue, 25 Jul, 2017 at 9:13 PM
Is there a limit in the number of tickets you can have?
There is no limit on the number of tickets that can be present inside your Freshdesk Account, under any plan. 
Mon, 17 Dec, 2018 at 3:16 PM
How do I add/remove the fields to be displayed on the requester widget?
You can add or remove the fields being displayed as part of the requester widget, from under Admin > Support Operations > Customer Fields >Customiz...
Fri, 25 Jun, 2021 at 5:48 PM
Can I edit the requester details directly from the requester widget?
Except the Email, all the requester details can directly be edited from the widget. To edit the contact field values from within the Requester Widget, click...
Tue, 25 Jul, 2017 at 9:18 PM
How to change the requester’s email address in a ticket?
Inside the Ticket details page, click on the More button -> choose Edit to find the option to edit the requester's email address.  The Edit optio...
Mon, 3 Jun, 2019 at 11:45 AM
Can a public note be changed to private?
No, there is no option to change a public note that is already added into a private note. However, you would be able to delete the public note and add a pri...
Mon, 17 Dec, 2018 at 3:17 PM
I am not able to add more custom fields to the requester widget?
The upper limit to number of fields that could be added to the requester widget is 15. So, it would not be currently possible to add more than 15 fields to ...
Tue, 25 Jul, 2017 at 10:20 PM
Is it possible to check the ticket history of a particular customer?
In Freshdesk, you could view the most recent tickets raised by a requester, from within any of the the requester's tickets. To view this list, please cli...
Tue, 25 Jul, 2017 at 9:15 PM
How can I create a view to see only the tickets I am working on?
Once you start working with the product and develop a workflow where you are assigned tickets on a regular basis, you require an organized queue of the ones...
Mon, 24 Jul, 2023 at 5:18 PM
Can I see an email after its deleted from trash?
A ticket will remain in the trash folder inside Freshdesk for 30 days and post which it will be permanently deleted automatically from the database. Once a ...
Wed, 21 Nov, 2018 at 12:40 PM