Ticketing Workflow
Although the text that is added as a private note when two or more tickets are merged cannot be modified automatically, it still can be modified by the a...
Tue, 11 Jul, 2017 at 9:26 PM
When you are replying to a customer from inside a ticket, you can remove the quoted text manually and the customer will not receive the whole thread. Also, ...
Mon, 17 Dec, 2018 at 3:15 PM
Requester Widget is a part of the ticket details page. This section would contain Requester Information such as Requester Name, Email Address, Company Name ...
Tue, 25 Jul, 2017 at 9:13 PM
There is no limit on the number of tickets that can be present inside your Freshdesk Account, under any plan.
Mon, 17 Dec, 2018 at 3:16 PM
You can add or remove the fields being displayed as part of the requester widget, from under Admin > Support Operations > Customer Fields >Customiz...
Fri, 25 Jun, 2021 at 5:48 PM
Except the Email, all the requester details can directly be edited from the widget. To edit the contact field values from within the Requester Widget, click...
Tue, 25 Jul, 2017 at 9:18 PM
Inside the Ticket details page, click on the More button -> choose Edit to find the option to edit the requester's email address. The Edit optio...
Mon, 3 Jun, 2019 at 11:45 AM
No, there is no option to change a public note that is already added into a private note. However, you would be able to delete the public note and add a pri...
Mon, 17 Dec, 2018 at 3:17 PM
The upper limit to number of fields that could be added to the requester widget is 15. So, it would not be currently possible to add more than 15 fields to ...
Tue, 25 Jul, 2017 at 10:20 PM
In Freshdesk, you could view the most recent tickets raised by a requester, from within any of the the requester's tickets. To view this list, please cli...
Tue, 25 Jul, 2017 at 9:15 PM