Accounts - Plans & Billing

Pricing and features
Refer to the links below for detailed comparison of various plans, its features and pricing:
Tue, 18 Dec, 2018 at 4:02 PM
How to activate the free plan in Freshdesk?
Freshdesk has paid plans which enable you to get the most out of your support portal, however, you could always test the waters with our Free plan (previous...
Thu, 20 Apr, 2023 at 11:55 AM
Is sprout free, or is it a 14-day trial?
The trial period would be available for 14 days and you would be able to switch between any plan in those 14 days. However, once it has been downgraded to t...
Wed, 16 Aug, 2023 at 1:15 PM
How do I get an invoice for my account?
Here are some simple steps to help you get your account invoice: 1. Access your Account Details:  To access your account details, you need to have the A...
Thu, 21 Dec, 2023 at 7:02 PM
Where can I download invoices for my account?
Account administrators (your role on the portal) would be able to download their Freshdesk account invoices from within the helpdesk.  Please navigate to...
Fri, 25 Jun, 2021 at 10:50 PM
What are the charges for call?
Refer to the article to know more about Freshcaller call rates. 
Tue, 18 Dec, 2018 at 4:07 PM
Can I get invoices on more than one email address?
Please note that you could have only one primary email address listed in the Account under Admin -> Account Details for receiving invoices from your acc...
Fri, 25 Jun, 2021 at 10:51 PM
How many users does the free plan allow?
In the free plan, you can add only 10 agents/users.
Wed, 4 May, 2022 at 12:43 PM
How do day passes work, and how can I add one to my account?
To add a day pass to your account to login as an occasional agent, please navigate to Admin -> Account -> Day passes to purchase day passes in multi...
Mon, 30 Jan, 2023 at 11:29 AM
How do I promote and sell Freshdesk?
You can become of our resellers and can sign up for it from
Mon, 10 Dec, 2018 at 3:53 PM